Refund policy

Return, Refund & Replacement Policy

One Hit Professional Laser Engraving

At One Hit Professional Laser Engraving, every product is created with care, and customer satisfaction is extremely important to us. Because many of our products are personalized or made specifically for each customer, the following policy applies.

Custom & Special-Order Products

All personalized, engraved, custom-designed, and special-order products—including custom tumblers—are considered final sale once the customer has approved the design proof and production has begun.

After proof approval, the customer is responsible for confirming that all names, spelling, dates, wording, images, colors, and other design details are correct. Because the item is then produced specifically for that customer, returns, cancellations, or refunds cannot be accepted for changes of mind or errors contained in an approved proof.

However, if One Hit Professional Laser Engraving makes an error that does not match the approved proof, we will make it right at no additional cost to the customer.

Damaged or Defective Products

We stand behind the quality of our workmanship. If an item arrives damaged, has a manufacturing defect, or experiences a problem related to our engraving or workmanship during normal and reasonable use, please contact us as soon as possible.

After reviewing the issue, we may repair or replace the product at no additional charge, depending on the circumstances.

This guarantee does not cover accidental damage, misuse, drops, improper cleaning, unauthorized modifications, excessive heat, normal cosmetic aging, or damage caused by using the product contrary to its intended purpose or care instructions.

Non-Custom Products

Unused, non-personalized products may be eligible for return within 14 days of delivery or purchase, provided they are returned in their original condition. Customers should contact us before returning an item to receive return instructions.

Original shipping charges are non-refundable unless the return is due to an error by One Hit Professional Laser Engraving. Return shipping may be the customer's responsibility for returns unrelated to a defect or our error.

Our Commitment

Our goal is simple: if we make a mistake, we will make it right. We want every customer to feel confident ordering from One Hit Professional Laser Engraving, while recognizing that custom-made products cannot be resold once they have been personalized and approved.

Questions or concerns about an order can be sent to:

One Hit Professional Laser Engraving
Email: laser@onehitprofessionallaserengrave.com
onehitprofessionallaserengrave.com